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EL MONTE INFORMATION |

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EL MONTE FIRE SERVICES |









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The 2-1-1 department answers calls coming from throughout Los Angeles County. Community Resource Advisors answer calls 24 hours a day, 7 days a week including holidays.
211 LA County provides 24/7 information and referrals to a comprehensive range of health and human services throughout Los Angeles County. Services are provided in English, Spanish and over 140 other languages via a tele-interpreting service. Services are also provided for the hearing impaired.
211 Comprehensive I&R (2-1-1) is staffed 24/7. 211 LA County Specialists maintain information about the full range of human services in the community and link people who need assistance with appropriate services providers. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
2-1-1 Code Enforcement Line (2-1-1) is staffed Monday through Friday 7:00 am to 7:00 pm. 211 LA County Specialists take calls from residents of unincorporated areas of Los Angeles County and provide referrals to organizations that can address code violations such as inoperable cars parked in the street, illegal building conversions and unrestrained animals wandering the streets.
First 5 LA Parent Help Line (888) 347-7855 is staffed 24/7. 211 LA County Specialists provide comprehensive I&R services for callers with children 0-5 in Los Angeles County. Specialists can also assist with enrollments into public health insurance programs like Healthy Families, Medi-Cal, and Healthy Kids.
Safely Surrendered Baby Hotline (877) Baby Safe (877) 222-9723 is staffed 24/7. 211 LA County Specialists take calls from individuals who want to safely surrender a newborn with no fear of arrest or prosecution as long as the baby has not been abused or neglected. 211 LA County Specialists refer them to the closest designated hospital emergency room, fire station or other designated safe haven site. Staff also provides general information about the program and the legislation that makes it possible.
Winter Shelter Hotline (800) 548-6047 provides information regarding emergency cold weather shelter availability, eligibility and access. The hotline is available from November through March.
Earned Income Tax Credit/ (EITC) Hotline (800) 601-5552 is staffed Monday through Friday from 8:30 am to 5:00 pm. This line provides individuals with information regarding earned income tax, and child tax credits. 211 LA County Specialists screen callers for eligibility, educate callers about required forms and refer callers to the nearest Volunteer Income Tax Assistance sites.
Fathers’ Heartline (877) 716-8000 is answered 24/7. 211 LA County Specialists connect fatherless children in Los Angeles County with volunteer fathers available to chat and provide “fatherly advice.” |










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